CANCELLATION & EXCHANGE POLICY
Exchange Policy: We make sure to make our product listings as accurate and descriptive as possible so that the customers can make informed choices. Before dispatching the orders, we undertake multi-layer quality checks to ensure that your order reaches you in perfect condition.
But in case, you are unsatisfied with the order item(s), we would be happy to help you with size-related exchanges. Unfortunately, we do not accept order returns at the moment.
Exchange eligibility: We only offer an exchange for domestic orders. The item(s) requested for exchange should be unused, unwashed, unworn and must be returned with all its packaging and tags.
Exchange terms and criteria: Please note the following points while requesting an exchange for your order.
Once delivered, our bags, fashion accessories, and jewellery items are non-exchangeable unless in rare cases the item is defective.
We provide detailed product descriptions for every outfit along with its colour, fit, wash care and other details. However, due to differences in every gadget’s display settings, colours, etc., there might be a slight colour difference. Therefore, we will not be able to entertain or accept exchange requests under colour difference, fabric material, quality, etc.
Poprri shall only entertain exchange requests for orders placed on our official website, Poprri.com.
Currently, we do not offer exchanges for orders from outside .
EXCHANGE PROCESS
If your exchange request meets the above-mentioned terms and criteria, here’s the step-by-step exchange process we undertake to ensure hassle-free support.
You can raise the exchange query with us via mail at support@poprri.com or call on +91-9256628386 within 24-48 hours of order delivery. You can also raise the query directly on the website, here: website return page link
An amount of 120 rs ( per product ) will be charged to process your exchange request, once it is done you are requested to share the screenshot of the payment in the same mail with us.
(In case, you wish to send the exchange product directly to us, our team shall share the shipping address with you. After dispatching the item(s), we request you to share the AWB number along with the courier company name and POD. Please ensure that you dispatch the items for exchange via reputed courier agencies only because poprri shall not be liable for any loss of the parcel or items during transit for the items directly shipped by the customer.)
After the payment has been done, our customer support team shall initiate the reverse pickup via trusted courier services.
Once the product is received in our warehouse, it goes under the quality inspection department and once it is approved, we dispatch the requested (new) size to you within 7-10 working days.
Exchanges for size will only be done once per order and multiple exchanges of products on the same order will not be entertained.
There may be certain cases when the requested product size may not be available in our inventory. For such instances, our customer support team informs you about the same and shall issue a credit note for the total item(s) amount.
Validity of Credit voucher issued for exchange will be valid for 30 days.
CANCELLATION POLICY
Terms of order cancellation by customer and/or by Poprri.
We offer you the ease of cancellation of your prepaid orders within 24 hours of order placement. In the case of prepaid orders, we can either offer you a credit note of the same amount or replace the ordered item with another product of the same amount.
To request cancellation, please email us at support@poprri.com or call us on our customer support number at +91-9256628386.
We also reserve the right to cancel or not accept certain customer orders due to various reasons that may include reasons such as unavailability of fabrics/raw materials, wrong product listing or pricing on the website, and intimation by our analytics team for payment-related or fraudulent practices issues, etc. In the case where prepaid orders are cancelled by Poprri, we shall refund the complete amount of the order in their registered bank account with us. We shall inform the customer about the same via mail on their registered email ID. Our decision to accept or cancel shall remain final and binding.
Credit note: Validity of Credit voucher issued for order cancellation will be valid for 30 days.
Any cancellations after placing prepaid orders will be charged for 2-3% (as payment gateway charges)
REFUND POLICY
Poprri does not provide any returns or refunds on products once sold and delivered. We do offer a size exchange option for purchased items. You may refer to the same under ‘Exchange & Cancelation Policy’(link) on our website.
In case of a refund for a defective/damaged product gateway charges of 3% and 2% will be deducted for Prepaid orders respectively.
We endeavor to provide a pleasant and zero-hassle shopping experience for you. All our policies and terms of use are crafted to ensure ease of purchase and support. We request you to thoroughly review them and make informed purchases.
SHIPPING POLICY
We at Poprri, understand the importance of delivering your products timely and safely. Therefore, we partner with some of the most reputed and international courier partners such as Bluedart, Delhivery, DHL, Aramex, etc., to ensure seamless delivery of all orders.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
poprri does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Payment options
Payment options: We have multiple payment options available for you to choose from – major debit & credit cards, net banking options, recognized wallets and UPI. We do not offer Cash on Delivery option as of now.
Privacy policy
At Poprri, accessible from poprri website link one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by poprri and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in poprri. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on poprri, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that poprri has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
poprr's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Contact us
We'd love to hear from you! If you have any questions or comments for us, fill out the form below we will get back to you within 48 hours. Or feel free to write us at support@poprri.com or call us at +91-9256628386 We are available to take your calls on (10:00 am till 6:00 pm)
Address - 4/234, nand nagar, beawar Rajasthan 305901.
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